Medis clinic network
AI agent for request handling
HealthcareNext.jsLLMBitrix24
Problem
Operators manually sorted a stream of requests coming from the web form, email and messengers: classifying the topic, looking up the patient record, drafting a reply. Peak hours created a queue, and some requests were lost.
Solution
We deployed an AI agent that classifies each request, pulls context from Bitrix24 via RAG and drafts a reply for the operator. Simple requests the agent closes on its own; complex ones it routes onward with the context already gathered.
Result
−0%
less time spent processing requests
Stack
Next.jsLLMBitrix24
Tell us about your task
We reply within a few hours during business hours. On the brief we turn the idea into a clear scope, a prototype and a release plan.